Email

2. Perkins STC's objective of this training is to provide knowledge of the following? *This question is required.

• Improve overall effectiveness of communication.
• Reduce misunderstanding of email content.
• To provide basic etiquette rules for business emails.
• All of the above

3. What is Perkins STC standard email content and setup? *This question is required.

• Long and wordy paragraphs.
• Short and concise beginning with a brief summary using bullet points where possible.
• "To", "Cc", complete subject line, common courtesy, main body, salutation, and signature.
• No standard format is necessary.

4. You should always address your recipient with common courtesy. *This question is required.

• True
• False

5. Who at Perkins STC should be trained and follow business email etiquette? *This question is required.

• Office personnel who use Perkins STC email addresses.
• Field personnel who use Perkins STC email addresses.
• All personnel who use Perkins STC email addresses.
• Only Perkins STC Managers.

6. What devices below can be used to access Perkins STC email? *This question is required.

• PC
• Smartphone / Android
• iPhone
• iPod
• iPad
• Tablet
• All of the above

7. What does typing in all capital letters convey? *This question is required.

• Laughing
• Whispering
• Sarcasm
• Shouting

8. The subject line should include which of the following: *This question is required.

• Clear well thought description of the email's content.
• Attract the reader's attention.
• No typos and be case sensitive
• Project # and Work Order # if relating to a Perkins STC project.
• All of the above

9. You should always sign off from an email with a salutation and your name. *This question is required.

• True
• False

10. What should the maximum word count be in a subject line? *This question is required.

• 2-4
• 8 or more
• 4-6
• 140 characters

11. You should always check the "To" field before sending to ensure you are sending to the correct recipients from your address book. *This question is required.

• True
• False

12. What should the subject line NEVER be used for? *This question is required.

• Communicating like a text
• Lengthy description
• Left Blank / Non-Descriptive
• All of the above

13. When replying to a group text always be aware everyone most likely will get your reply that was included on the original text. *This question is required.

• True
• False

14. Email is a good way to avoid confrontation when discussing sensitive and emotional matters. *This question is required.

• True
• False

15. How often should field personnel check email? *This question is required.

• Weekly
• Whenever you feel like it
• Monthly
• Daily

16. When is it appropriate to BCC? *This question is required.

• To protect and respect email identity of all email recipients
• To protect and respect email identity of all BCC recipients
• When forwarding emails
• To get people in trouble

17. When should texting be used instead of email? *This question is required.

• For short concise messages that are time critical
• When etiquette is not important
• For easy review of a subject
• For sensitive information

18. What form of communication is preferred to provide archive history? *This question is required.

• Doesn't matter
• Texting
• Emailing
• Both - Text and Email

19. When replying to a group text, everyone listed on the sender's original group text may get your reply depending on the device settings. *This question is required.

• True
• False